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🎯 Your mission
We are looking for a Partner Success Specialist to work with our sports clubs in the Manchester and North area.
As a Partner Success Specialist, you’ll play a key role in building and maintaining strong relationships between sports clubs and Playtomic. If you are someone who has a tremendous amount of energy, curiosity and is persuasive… this is the role for you!
👩🏽💻 What you’ll be doing
Create long-term relationships with our top partners through proactive and regular communication, supporting clubs in everything they need and building engagement to, and maximum benefit from our platform. This includes weekly and monthly business reviews and face-to-face meetings.
Improve the operational performance of our partners, making sure we always deliver the best service to our partners while increasing Playtomic’s revenue
Have a deep knowledge of our platform and always be up-to-date with the new releases our product team announces.
Onboard new partners to our platform by providing them with all the information and tools they need to start working.
Identify clubs at risk of churn, analyze the needs of churned and inactive partners in order to avoid churn and build an action plan for reactivation proactively
Identify new partner opportunities by actively tracking the market and engaging with prospects
This position requires occasional travel to visit clubs, estimated at 20% of the total working time.
👥 Who you’ll be playing with
You'll be working closely with and reporting to the Regional Manager. You'll be part of a wider team of Partner Strategy Consultants, each managing their own region.
🦄 Our Ideal "Player"
Account manager and sales development experience +2 years of experience.
Experience in visiting clients and building long-term relationships
Tech savvy: Experience with Hubspot, other CRMs, and expertise in Google Sheets
Communication & Influence. Strong, persuasive, and negotiation skills with stakeholders at all levels."
Analytical Mindset. Data-driven approach to translating complex info into insights."
Precision. Detail-oriented with a focus on high-quality delivery.
Fluent English
Problem solver, highly organized, detail-oriented, and decisive
Comfortable working in a fast-paced, high-growth, and high-performance organization
Proactive, quick-witted, open, sales skills, self-starter with an appetite to learn
🤓 Extra points
Experience in the padel/tennis industry, and experience of managing sports club.
Project management experience
Experience with Hubspot is a plus !
Location: Manchester, Midlands and Northern England
🤝 What’s in it for you
Salary: Depending on experience, to be discussed in the meeting with People Team
Budget for personal training
Holidays according to the country based + day off on your birthday + 2 days off for Wellness days in August.
1 additional day off per year worked.
Perks related to the brand and our sponsorship agreements
Summer work schedule (July-August 7h/day Monday to Friday)
Languages Classes
➡️ Our hiring process
Last, and for you to start warming up, we want to show you what our process looks like:
People Interview - cultural fit + conditions of the offer
Final Interview with Regional Director
👉🏼 About PLAYTOMIC 🎾
We're the world's largest racket sports app, facilitating court bookings, player connections, and community engagement. With trust from investors globally, we're leading the charge in sports digitalization, with a diverse team spanning the globe.
👉🏼 Take a look to our candidate playbook!