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🎯 Your mission
We are looking for a Partner Success Specialist to work with our sports clubs in the Randstad region.
As a Partner Success Specialist, you’ll play a key role in building and maintaining strong relationships between sports clubs and Playtomic. If you are someone who has a tremendous amount of energy, curiosity and is persuasive… this is the role for you!
👩🏽💻 What you’ll be doing
Create long-term relationships with our top partners through proactive and regular communication, supporting in everything they need and building engagement to our platform. This includes weekly and monthly business reviews and face-to face meetings.
Improve operational performance of our partners making sure we always deliver the best service to our players while increasing Playtomic’s revenue
Have a deep knowledge of our platform and be always up-to-date of the new releases our product team announces.
Onboard new partners to our platform by providing them with all the information and tools they need to start working.
Leverage data and key performance indicators (KPIs) to identify trends, provide actionable insights to partners, and drive informed decision-making across all accounts.
Win new clubs through inbound and outbound leads
Reduce partner churn by maintaining a very close relationship and being their preferred partner.
Identify and analyze the needs of churned and inactive partners in order to build an action plan for reactivation
👥 Who you’ll be playing with
You'll be working closely with and reporting to the Regional Manager. You'll be part of a wider team of Partner Strategy Consultants, each managing their own region.
🦄 Our Ideal "Player"
1-3 years of work experience in Account Management, Customer Service, Sales or Customer Success roles
Tech savvy: Experience with Hubspot other CRMs, expertise Google Sheets
Strong negotiation, communication, and interpersonal skills.
Problem solver, highly organized, detail oriented and decisive
Comfortable working in a fast-paced, high-growth and high-performance organization
🤓 Extra points
Project management experience
Experience in Padel Industry
Experience with Hubspot is a plus !
Racket-sports lover!
Location: Netherlands (Preferably Randstad Region)
🤝 What’s in it for you
Salary: Depending on experience, to be discussed in the meeting with People Team
Budget for personal training
Holidays according to the country based + day off on your birthday + 2 days off for Wellness days in August.
1 additional day off per year worked.
Perks related to the brand and our sponsorship agreements
Summer work schedule (July-August 7h/day Monday to Friday)
Languages Classes
➡️ Our hiring process
Last, and for you to start warming up, we want to show you what our process looks like:
People Interview - cultural fit + conditions of the offer
Technical Interview with Benelux Regional Manager
Final Interview with Regional Director
👉🏼 About PLAYTOMIC 🎾
We're the world's largest racket sports app, facilitating court bookings, player connections, and community engagement. With trust from investors globally, we're leading the charge in sports digitalization, with a diverse team spanning the globe.
👉🏼 Take a look to our candidate playbook!